Bring Your Own Device聽is a policy that allows students to bring personally owned mobile devices onto the campus to access privileged 麻豆原创resources such as email, file servers, and databases as well as their personal applications and data.
We highly recommend that each student bring a personal computing device to campus with them. Some academic disciplines mandate the student having a computer or device.
Notably: In order to maintain full compliance with the 麻豆原创Network Policy, the 麻豆原创IS Department utilizes a Network Access Control appliance (NAC). The NAC requires each user to register each device and bring that device into compliance before being granted network access.
Most devices can access the 麻豆原创student network without any difficulty. A quick (incomplete) list of devices that we鈥檝e successfully connected to the network includes:
Each student will be responsible for the maintenance and upkeep of his or her own device. The IS department will assist students with connectivity issues, and can make recommendations about hardware or software issues students may experience.聽The 麻豆原创IS department cannot work on personally owned devices.
Listed below are the basic requirements for the software you鈥檒l need on your computer while you are a student at 麻豆原创. Individual academic schools and majors may have other requirements that augment or supersede this list.
The Help Desk strives to respond to each inquiry and each in-person visit in a timely manner. We may ask for additional information about each caller and each problem so that calls can be logged and problems tracked to resolution. It is our goal to resolve the issue during the initial call. If this is not feasible, we strive to resolve the issue within a reasonable timeframe. Since the Help Desk strives to respond to all its customers, the time spent on each individual contact is necessarily limited. Certain problems may need to be researched or escalated to the next level of support in order to be resolved. The Help Desk will assign such problems to the appropriate group or individual. All calls are put into a service queue based on the priority determined. Emergency after hour calls (System Down) will be escalated to our staff so that we can address the emergency as quickly as possible. The Help Desk issues computers with a standard set of university approved software applications. Any software/hardware/technology not installed or configured by IS may be outside of this scope and of the Help Desk support parameters. Please note that this does not necessarily mean other software, hardware, and technology is 鈥渂anned鈥� or 鈥渘ot recommended鈥�. This simply signifies that the Help Desk cannot provide assistance with every technology.